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Scirj Volume VII, Issue IX, September 2019 Edition
ISSN: 2201-2796

Implementation of the Balanced Scorecard: The Case of Star-Class Hotels in Sri Lanka

Dileepa N. Samudrage

Abstract: Although there are numerous studies carried out to study the Balanced Scorecard (BSC) as a performance measurement system, there is a dearth of research studies on the post-implementation issues of BSC, especially in hotel industry in Sri Lanka. Therefore, this study attempts to address the research question of Can the Balanced Scorecard be developed and implemented as an effective organizational performance measurement system in star-class hotels in Sri Lanka?

Reference this Paper: Implementation of the Balanced Scorecard: The Case of Star-Class Hotels in Sri Lanka by Dileepa N. Samudrage published at: "Scientific Research Journal (Scirj), Volume VII, Issue IX, September 2019 Edition, Page 38-42 ".

Search Terms: Balanced Scorecard, Performance Measurement System, Star-class Hotels, Sri Lanka

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