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Scirj Volume VII, Issue IX, September 2019 Edition
ISSN: 2201-2796

Antecedents to Adoption of Electronic Payment Systems in Sri Lanka

Dushyantha Kulathunga, Kaushalya Wijesinghe Ekanayake

Abstract: Electronic payment systems (EPS) provide an alternative for traditional payment systems. Even though EPS provide a more convenient method for performing transactions, customers have not switched to EPS as expected. Researchers have investigated this issue over the past and they have identified that there are a variety of factors hindering the usage of EPS by customers. Literature review reveals that there are contradictory findings between researchers on this matter and hence it is evident that there is no agreement among the researchers as to which factors really affect the usage of EPS by customers. Therefore, this study aimed at identifying critical factors affecting the customer perception towards the use of EPS. Through a thorough literature review, the researchers could identify five antecedents which have been cited by many researchers as important factors determining the usage of EPS.

Reference this Paper: Antecedents to Adoption of Electronic Payment Systems in Sri Lanka by Dushyantha Kulathunga, Kaushalya Wijesinghe Ekanayake published at: "Scientific Research Journal (Scirj), Volume VII, Issue IX, September 2019 Edition, Page 30-37 ".

Search Terms: Electronic payment systems, E-payment systems, Consumer perception, Customer perception, Sri Lanka

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