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Scirj Volume II, Issue IX, September 2014 Edition
ISSN: 2201-2796

Effects of the Implementation of Education Policy, Leadership, Organizational Culture and Public Participation on the Service Quality of Junior High School in North Padang Lawas Regency, the Province of North Sumatera

Ali Mukti Tanjung

Abstract: The objective of this study is to analyse the effects of the implementation of the educational policy, leadership, cultural organizations and public participation on the service quality of Junior High School in Padang Lawas district, North Sumatera province. Methods used to examine the research question above are by using both quantitative and qualitative approaches. The quantitative approach used is by using questionnaires to 447 respondents in the district of Padang Lawas, North Sumatera province, while the qualitative approach is by taking an in-depth interview and field observation. The quantitative data collected by questionnaire was analysed by using the multiple regression analysis. The research found that all of the four independent variables (i.e. the implementation of education policy, leadership, organizational culture and the community participation) have significant effects on the service quality of the Junior High school in Padang Lawas District. Therefore, serious concern by the government at the district level is important to taken into account in improving the service quality this institution. However, caveats need to be applied as this study only focus on the Junior High school at the district of Padang Lawas, North Sumatera province.

Reference this Paper: Effects of the Implementation of Education Policy, Leadership, Organizational Culture and Public Participation on the Service Quality of Junior High School in North Padang Lawas Regency, the Province of North Sumatera by Ali Mukti Tanjung published at: "Scientific Research Journal (Scirj), Volume II, Issue IX, September 2014 Edition, Page 24-26 ".

Search Terms: the implementation of the policy, leadership, cultural organization, public participation, service quality of Junior High School, multiple regression analysis

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