THE PUBLIC SERVICE PERFORMANCE IN PERSPETIVE NEW PUBLIC MANAGEMENT (NPM) (A CUSTOMER MODEL STUDY FOCUSED ON SERVICE IN PDAM MAKASSAR CITY, IN 2012)

Scirj Volume I, Issue III, October 2013 Edition
ISSN: 2201-2796

THE PUBLIC SERVICE PERFORMANCE IN PERSPETIVE NEW PUBLIC MANAGEMENT (NPM) (A CUSTOMER MODEL STUDY FOCUSED ON SERVICE IN PDAM MAKASSAR CITY, IN 2012)

Dr. Hamsinah

Abstract: This study purposes to (1) analyze and describe the performance of PDAM service area in Makassar concerned with distributing public service to its customer; (2) describe the gap between performance of PDAM Service Unit in Makassar and it’s customer’s expectation; (3) analyze and describe the effort of PDAM service area in Makassar in order to increase its performance based on the gap public service to the customer. The research combined qualitative and quatitative methods in this study. The research location, choosen purposively.The main iInformation and secondary data were collected from all PDAM service units, and this study used descriptive analysis data as well. Apparently, the study found, based on the field findings over 2012, that the performance of PDAM service units in Makassar is still in low level because in quantity, the target on RKAP 2012, was not achieved yet. This insuffient target resulted from less material providing, incorrected time standard of work conduction, and delinquent payment. The quality as performance was also still low because there were still many claims to be found in 2012. There were 5.510 claims, most of them are on giving service, conducting procedure, and inconsistent time of service distributing.

Reference this Paper: THE PUBLIC SERVICE PERFORMANCE IN PERSPETIVE NEW PUBLIC MANAGEMENT (NPM) (A CUSTOMER MODEL STUDY FOCUSED ON SERVICE IN PDAM MAKASSAR CITY, IN 2012) by Dr. Hamsinah published at: "Scientific Research Journal (Scirj), Volume I, Issue III, October 2013 Edition, Page 1-8 ".

Search Terms: Customer, Makassar, Performance, Public Service, Service Gap

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