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Scirj Volume III, Issue XI, November 2015 Edition
ISSN: 2201-2796

Effects of Leadership, Competency, and Work Discipline on the Application of Total Quality Management and Employees Performance for the Accreditation Status Achievement of Government Hospitals in Jakarta, Indonesia

Catherine Roeleejanto, Nurdin Brasit, Otto R. Payangan, Cepi Pahlevi

Abstract: This study aims to discuss and analyze the effects of the leadership, competency, work discipline on the application of Total Quality Management (TQM) and employees’ performance for the accreditation status achievement of the Government owned hospital in Jakarta, Indonesia. The method used to collect the data is by using questionnaires given to 240 employees of the government owned hospitals in Jakarta as sample respondents. The data was then analyzed using Structural Equation Model (SEM). The results showed that the competency and work discipline of the employees have significant effects on the application of TQM. Also, it was found that the leadership, competency and work discipline have significant effects on the employees’ performance. The application of TQM has significant effect on the performance of the employees, while leadership has no significant effect on TQM. Therefore, it is a must for the hospitals under this study to give serious attention at least to the important of competency and discipline of employees toward the application of TQM and the employees’ performance. Whilst the leadership plays significant role in affecting the employees’ performance of the government owned hospitals under survey.

Reference this Paper: Effects of Leadership, Competency, and Work Discipline on the Application of Total Quality Management and Employees Performance for the Accreditation Status Achievement of Government Hospitals in Jakarta, Indonesia by Catherine Roeleejanto, Nurdin Brasit, Otto R. Payangan, Cepi Pahlevi published at: "Scientific Research Journal (Scirj), Volume III, Issue XI, November 2015 Edition, Page 14-24 ".

Search Terms: Leadership, Competency, Work Discipline, TQM, and Employees’ Performance, hospitals

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