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Scirj Volume III, Issue XI, November 2015 Edition
ISSN: 2201-2796

Affect of Service Quality, Trust, and Image toward Value and Public Satisfaction on Administration System Office Makassar City

Muhammad Ansari

Abstract: The research aim to know and analysis: 1) the service quality affect toward satisfaction by public, 2) service quality affect toward satisfaction by public through service value, 3) the trust affect toward satisfaction by public, 4) the trust affect toward satisfaction by public through service value, 5) the image affect toward satisfaction by public, 6) the image affect toward satisfaction by public through service value, and 7) the service value affect toward satisfaction by public. The research approach using of quantitative. Sample of research as amount 385 respondents (Slovin formulation). The method of data analysis using of Structural Equation Model with AMOS program.

Reference this Paper: Affect of Service Quality, Trust, and Image toward Value and Public Satisfaction on Administration System Office Makassar City by Muhammad Ansari published at: "Scientific Research Journal (Scirj), Volume III, Issue XI, November 2015 Edition, Page 1-13 ".

Search Terms: Service Quality, Trust, Image, Value, Satisfaction

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