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Scirj Volume II, Issue I, January 2014 Edition
ISSN: 2201-2796

Implementation of Good Governance In Order To Improve Service Quality HAJJ in West Jakarta Religious Ministries

Usman Umar, Yossy Adiswisastra, Santosa Murwani, Dewi Sulityani

Abstract: The objective of this research is to analyze and to test the influence of leadership, apparatus professionalism, and community participation on the quality of service maintenance section umroh hajj on west Jakarta office ministry of religious. There are four hypotheses proposed is this study i,e 1) The influence of leadership on quality service .2) The influence of apparatus professionalism on quality service. 3) The influence of community participation on quality service 4) The influence of leadership, apparatus professionalism and community participation simultaneously on quality service.

Reference this Paper: Implementation of Good Governance In Order To Improve Service Quality HAJJ in West Jakarta Religious Ministries by Usman Umar, Yossy Adiswisastra, Santosa Murwani, Dewi Sulityani published at: "Scientific Research Journal (Scirj), Volume II, Issue I, January 2014 Edition, Page 29-42 ".

Search Terms: leadership, professionalism, participation, umroh, HAJJ

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