AN EVALUATION OF ELECTRONIC PROCUREMENT (E-PROCUREMENT) ON THE SATISFACTION LEVEL OF REGIONAL DEVICE ORGANIZATIONS AND PROVIDERS OF GOVERNMENT GOODS / SERVICES IN THE DENPASAR CITY by I Gede Surya Arya Wibawa, I Ketut Sumantra , I Wayan Gde Wiryawan, Scientific Research Journal (Scirj), Volume VI, Issue II, February 2018 Edition

Scirj Volume VI, Issue II, February 2018 Edition
ISSN: 2201-2796

AN EVALUATION OF ELECTRONIC PROCUREMENT (E-PROCUREMENT) ON THE SATISFACTION LEVEL OF REGIONAL DEVICE ORGANIZATIONS AND PROVIDERS OF GOVERNMENT GOODS / SERVICES IN THE DENPASAR CITY

I Gede Surya Arya Wibawa, I Ketut Sumantra , I Wayan Gde Wiryawan

Abstract: One of the good governance is the procurement of government goods / services which is implemented by electronic procurement (e-procurement), with the legal basis of this activity of Presidential Regulation no. 54 in 2010 as which has been amended several times with the latest amendment of Presidential Regulation no. 4 in 2015. This study aimed at analyzing the level of satisfaction of regions organizations and providers of goods / services due to electronic auctions in the Procurement Section of Goods and Services Regional Secretariat of Denpasar City. To find out the success rate of electronic auctions conducted evaluation by looking at the level of satisfaction of Regional Device Organization and Providers of Government goods / services with independent variables were Reliability, Responsiveness, Guarantees, Empathy and Tangible. This research used with descriptive quantitative method using questionnaire with Likert scale. Measurement of satisfaction level was carried out by comparing the value of reality with the expectation of the respondent. Against the satisfaction of the provider of government goods / services and the results were included in Cartesian diagram with 4 quadrants, using SPSS application on validity test, reliability test, normality test, multicollinearity test, multiple linear regression analysis, determination coefficient analysis R², F test and t test. The results obtained, the level of satisfaction of regional device organizations was in the category of very satisfied with the value of 84.53%, while the level of satisfaction provider of government goods / services was in the category of very satisfied with the value 87.01%.

Reference this Paper: AN EVALUATION OF ELECTRONIC PROCUREMENT (E-PROCUREMENT) ON THE SATISFACTION LEVEL OF REGIONAL DEVICE ORGANIZATIONS AND PROVIDERS OF GOVERNMENT GOODS / SERVICES IN THE DENPASAR CITY by I Gede Surya Arya Wibawa, I Ketut Sumantra , I Wayan Gde Wiryawan published at: "Scientific Research Journal (Scirj), Volume VI, Issue II, February 2018 Edition, Page 83-86 ".

Search Terms: electronic procurement, satisfaction levels, service quality

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