An Analysis on Factors that Influence Customers’ Intention to Use Internet Banking in Jayapura City by Yendra, Nurdin Brasit, Jusni, Idayanti Nursyamsi, Scientific Research Journal (Scirj), Volume V, Issue VIII, August 2017 Edition

Scirj Volume V, Issue VIII, August 2017 Edition
ISSN: 2201-2796

An Analysis on Factors that Influence Customers’ Intention to Use Internet Banking in Jayapura City

Yendra, Nurdin Brasit, Jusni, Idayanti Nursyamsi

Abstract: The low acceptance rate for internet banking in Indonesia is an interesting phenomenon that had inspired this research. This study aims to analyze factors that influence customers’ intention to use internet banking in Jayapura City, Papua Province, Indonesia. The unit of analysis here comprises internet banking users from eleven banks in Jayapura City, using the proportional random sampling technique. This is a survey study using questionnaires for data collection. Data were collected from 205 research samples and analyzed using the SPSS for Windows 22 software and the Structural Equation Model (SEM) using the Amos 22 software. Results showed that customers’ perceptions, consisting of usefulness, ease of use, privacy, and security partially and significantly had positive influences on users’ trust, but did not influence customers’ intention to use internet banking. Trust can mediate the influences over customers’ perceptions on their intentions to use internet banking in Jayapura City.

Reference this Paper: An Analysis on Factors that Influence Customers’ Intention to Use Internet Banking in Jayapura City by Yendra, Nurdin Brasit, Jusni, Idayanti Nursyamsi published at: "Scientific Research Journal (Scirj), Volume V, Issue VIII, August 2017 Edition, Page 29-37 ".

Search Terms: Perceived Usefulness, Perceived Ease of Use, Perceived Privacy, Perceived Security, Trust, Intention to Use, Internet Banking

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