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Scirj Volume IV, Issue XI, November 2016 Edition
ISSN: 2201-2796

Analysis of User Behavior and Satisfaction for the Use of Academic Information System on Universities in Makassar

Valentino Aris, Haris Maupa, Yansor Djaya, Idayanti Nursyamsi

Abstract: The problem described in this research was to identify which factor influenced user behavioral intentional for the use of academic information system in universities in Makassar city, Indonesia. The objective to identify factors by proposing a Technology Acceptance Model (TAM), Theory Of Planned Behavior (TPB) and Costumer Perceived Value of an Academic Information System. The research method used in this research was quantitative method. Survey method using questionnaire instrument will be used to obtain primary data. A total sample of 398 student and lecturer from 6 universities were retrieved for the analysis. The method of data analysis used was Generalized Structural Component Analysis (GSCA). This study found that perceived usefulness, perceived ease of use, information quality and availability of information technology resource had a significant effect on behavioral intention and perceived value. Perceived ease of useand behavioral intention had a significant effect on actual use of academic information system while perceived usefulness, information quality, availability of information technology and perceived value was not significant with actual use of academic information system. Finally this study found that actual use of academic information system had a significant effect on user satisfaction.

Reference this Paper: Analysis of User Behavior and Satisfaction for the Use of Academic Information System on Universities in Makassar by Valentino Aris, Haris Maupa, Yansor Djaya, Idayanti Nursyamsi published at: "Scientific Research Journal (Scirj), Volume IV, Issue XI, November 2016 Edition, Page 1-12 ".

Search Terms: generalized structural component analysis, perceived usefulness, perceived ease of use, information quality and availability of information technology resource, perceived value and behavioral intention

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